Shipping Policy

Last Updated: July 1, 2026

1. Order Processing Time

All orders are processed within 1–3 business days of receipt. Orders placed on weekends or public holidays will begin processing on the next business day. During peak periods or promotional events, processing times may extend slightly. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods & Carriers

We ship using major carriers including USPS, UPS, and FedEx depending on your location and the shipping option selected at checkout. Carrier selection may vary and is at our discretion to ensure the most reliable delivery for your order.

• Standard Shipping: Available on all orders
• Free Shipping: Included with all 3-bottle and 6-bottle packages
• Expedited Shipping: Available at checkout for an additional fee (where applicable)

3. Estimated Delivery Times

Delivery estimates begin from the date of shipment (after processing):

• Domestic (United States): 3–7 business days (standard); 1–3 business days (expedited)
• International: Delivery times vary by destination. International orders may be subject to customs clearance processes, import duties, and local taxes, which are the responsibility of the recipient.

Please note these are estimated timeframes and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside our control.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information may take up to 24 hours to update after the initial scan. If you have not received a tracking email within 5 business days of placing your order, please contact us at support@retinaclear.com.

5. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at the time of ordering. We are unable to redirect packages once they have been shipped. RetinaClear is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.

6. Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, we recommend:

• Checking with neighbors, building management, or other household members
• Waiting 24 hours, as carriers sometimes mark packages as delivered slightly early
• Checking any secure delivery locations on your property
• Contacting the carrier directly with your tracking number

If your package remains unlocated after these steps, please contact our support team within 7 days of the marked delivery date. We will work with you to resolve the situation, though we cannot guarantee replacement for packages confirmed delivered by the carrier.

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the damaged package and its contents. We will arrange a replacement or refund at no additional cost to you.

8. Contact Us

For all shipping-related inquiries, please contact our support team:

• Email: support@retinaclear.com
• Response time: Within 24–48 business hours
• Support hours: Monday–Friday, 9:00 AM–5:00 PM CT