Return Policy

Last Updated: July 1, 2026

1. Our Satisfaction Guarantee

We want you to feel completely confident in your purchase. RetinaClear comes with a 30-day satisfaction guarantee. If for any reason you are not satisfied with your purchase, please contact us within 30 days of your order date to initiate a return.

2. Return Eligibility

To be eligible for a return, the following conditions apply:

• The return request must be submitted within 30 days of the original order date.
• The item must be in its original or substantially original condition (partially used items are accepted under our guarantee).
• You must have purchased directly through our website.
• Proof of purchase (order number or confirmation email) is required.

Please note: We are not able to accept returns on items purchased through third-party retailers. Please contact the original point of purchase for those orders.

3. How to Initiate a Return

To start the return process:

• Email us at support@retinaclear.com with your order number and reason for return.
• Our support team will respond within 24–48 business hours with return instructions.
• Do not return any items before receiving authorization from our team.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable unless the return is due to our error.

Depending on your payment provider, it may take an additional 3–5 business days for the refund to appear in your account after processing.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Photographs of the item and packaging

We will arrange a replacement or full refund at no cost to you, including any return shipping costs for qualifying cases.

6. Non-Returnable Items

• Items outside the 30-day guarantee window (unless damaged/defective)
• Items not purchased directly through our website
• Gift cards or promotional items

7. Contact Us

For all return and refund inquiries:

• Email: support@retinaclear.com
• Support hours: Monday–Friday, 9:00 AM–5:00 PM CT
• Response time: 24–48 business hours